Mandurah Outboards Reviews and Complaints

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Mandurah Outboards Reviews

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  • Change of tone

    Recently had my boat serviced before sale, and eventualy sold via Mandurah outboards. No 1 Service Invoiced sent to the wrong adress, "Barbra" wasnt impressed, resent the invoice by email then proceeded to chase for payment the next day. No 2 Boat was sold by Karen and I was advised by her the "In your hand" sale price. Barbra calls with an altogether different tone asking for my bank details, and when asked for some written detail of the sale, I was told they "were restricted by the Privacy act from disclosing details of the transaction" How is MY... More...
    (Repair Services)
  • Worst service ever

    I had my Mercury 90HP outboard motor serviced at Mandurah Outboards, Standard service, filters, water pump impeller, gearbox oil etc. The first time that I used the boat after the service the outboard leg came off the outboard after only 20 minutes use. I took the outboard back to Mandurah outboards seeking an explanation and what they intended to do to fix the problem, only to be abused by the owner Karen claiming that this was not their fault and that someone must have tried to steal the leg whilst it was locked up in my back yard. they only agreed to fix it after consumer affairs became... More...
    (Repair Services)
  • Poor customer support

    Recently I experienced problems with my outboard running like a it needed a good tuneup promised some one would call 3 times stayed home to make sure the service guy would call no one did clearly Mandurah outboards go not give a dam about supporting their clients by the way I have purchased over $100.000 worth of Mercury products of the in the last 10 years will go elsware after this episode. Mandurah. More...
    (Repair Services)
    trax888's Picture   trax888    0 Comments   Comments

    cannot believe these people a worker called me to say that the new parts they got for my boat that were for warranty they had kept and put for sale and simply put second hand parts on my brand new boat took boat there over 6 times and never fixed i cannot believe these people and that karen has the rudest biggest mouth i cannot believe how they can treat customers that way eve their workers to dob them in !!!!!!!!!!! More...
    (Repair Services)
  • Mandurah Outboats Outrage!!

    Bad customer service is simply a gross understatement at Mandurah Outboards. Not only did they misdiagnose the problem with my boat but once they completed their so called repairs, the boat came back to me in worse condition (no reverse gear). Somehow they managed to talk me into spending more money and after I picked up the boat the second time, the bill was higher than originally quoted. Although angry, I politely questioned the bill and was quickly shut down with a verbal barrage from the mechanic and girl at the front desk. Unbelievably, when I next took the boat for a run, the... More...
    (Repair Services)
    humantra's Picture   humantra    1 Comments   Comments

Mandurah Outboards Reviews By Product

Mandurah Outboards Comments

howmuchcanakoalabear says: (8 years ago)
Yep.. they are renowned in the area for their poor customer relations. I only took my boat there once after I actually bought it from them. I arranged with the service desk for an early drop off as I had to go to work and this was OKd. When I arrived early the next morning I received a tirade of abuse from the owner for turning up so early! The job they did was substandard, I paid premium price for everything and I had to take it somewhere else to get it properly fixed. I now get my boat serviced by one of their ex-service people who left because he couldn't put up with their unethical treatment and the nastiness of the owner and his foul mouthed Hench woman.

outragedcustomers says: (8 years ago)
extemely BAD people there worker called me to tell me that they had ordered a new part for my boat and kept it for sale and simply put another used part on my boat!!!!!!!!! after they had my boat for over 6 times still not fixed i took it some where else and was fixed that day!!!!!! and still have the nerve to try and charge me for warranty work when they kept all the new parts!! NEVER GO THERE!! they are so nice till you buy from them and there is a problem with boat !!!!!!!!! then they are rude, threatening (karen) wat a big discusting mouth she has!

outragedcustomers says: (8 years ago)
extremely BAD service boat came back worse than before very rude after they had my boat for over 5 times still never fixed took it some where else so wasnt covered in warranty fixed in a day!!!! wat a joke those people are!!!

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